How Can We Help?
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Introduction
- Can I cancel my subscription once I have paid for MediXcelConnect?
- Can we see a demo of MediXcelConnect prior to sign-up?
- Do we get a free trial usage period for MediXcelConnect?
- Does MediXcelConnect provide SMS / Email / WhatsApp Notifications?
- Health Care Management
- How do we sign-up for MediXcelConnect - Free Trial?
- Is MediXcelConnect compliant with any EMR Standards? HIPAA, GCP, NHA EMR Standards (India)
- Is MediXcelConnect compliant with the new National Digital Health Mission Guidelines and Standards?
- What are the Features available with a MediXcelConnect subscription?
- What is MedixcelConnect?
- What is pricing structure for a cloud based purchase?
- WHAT SUPPORT OPTIONS ARE PROVIDED?
- Which Specializations are covered by MediXcelConnect?
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FAQs
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- Can I add a leave or block time from my daily schedule as a Doctor?
- How do I add a new Doctor in MediXcelConnect as an admin?
- How do I add new Users in MediXcelConnect as an admin?
- How do I freeze or remove a User or Doctor as an admin?
- How do I set Doctor Availability in MediXcelConnect as an admin?
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- Can I export or print a list of my daily appointments?
- Can I get metrics on no of appointments that were added, cancelled, completed or left pending for a given time period?
- How do I add an Appointment or OPD Visit?
- How do I check if a patient is already added in the system, does MediXcelConnect alert me if I am adding some one again?
- How does the Calendar work in MediXcelConnect? Can I see appointments for a week or a month?
- What are all the filters in the Calendar used for?
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- Can I upload documents, old report pdfs and images for a patient into MediXcelConnect?
- How do I add a Diagnosis in the Consultation Template?
- How do I Email the Report or Prescription to the patient?
- How do I SMS the prescription to the patient?
- How do I Update or Cancel an Appointment or OPD Visit?
- How do I use the Prescription Pad in the Consultation Template?
- How do I use the Prescription Templates Feature?
- How do I view previous records for a Patient during the Consultation?
- How to use the Recommendation template - Management
- What all standard features are there in the Consultation Template?
- What is the difference between Save Draft and Finalize a Consultation?
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- How can I update a patient's basic / demographic / contact information in MediXcelConnect?
- How do I access the Support and Help in MediXcelConnect?
- How do I add a new patient without adding an appointment?
- How do I ask for Support from your team?
- How do I log out of the application?
- How do I update my Password?
- How do I update the Rates for my Services in MediXcelConnect as an admin?
- If my Password is not working how do I reset it before I login?
- Sometimes I get logged out automatically? Why does this happen?
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- Do you provide SSL for data in transit and AES security data at rest with MediXcelConnect?
- How do I cancel my subscription with MediXcelConnect?
- How do I know till when my subscription is active?
- How do I renew my subscription with MediXcelConnect?
- Will I get a copy of my GST bill and receipt for my MediXcelConnect payment?
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- Do you have a contact number I can call on, if online support is not solving my concern?
- Do you provide training for MediXcelConnect on request?
- If I cancel my subscription what will you do with all my data?
- Is my data secure? What servers do you use to store my data?
- What are your support timings? What if I have an emergency outside of the support timings?
- Can I add a leave or block time from my daily schedule as a Doctor?
- From where can I attach existing reports of the patients
- From where can I update the schedule of the patient
- From where can I view patients demographic and contact information
- How can I add, update or view the users/doctors
- How can I check and update the timings for the clinic
- How do I add an Appointment or OPD Visit?
- How do I Email the Report or Prescription to the patient?
- How do I SMS the prescription to the patient?
- How do I Update or Cancel an Appointment or OPD Visit?
- How do I use the Prescription Pad in the Consultation Template?
- How do I use the Prescription Templates Feature?
- How do I view previous records for a Patient during the Consultation?
- How to do an accounts management
- How to track Patients bills
- How to use the Recommendation template - Management
- What are the MIS Reports?
- What is the difference between Save Draft and Finalize a Consultation?
- Show Remaining Articles (3) Collapse Articles
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Advance Plan FAQ
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- Can I access a Recording of my meeting once I am done with the Tele-Consultation?
- How can I disconnect my Zoom Account?
- How do I connect my Google Account for Tele-Consultation?
- How do I setup a Tele-Consultation Appointment with my connected Zoom / Google Account?
- How do I setup the Appointment widget for the website? What is needed from me or my web developer?
- How do I setup the payment gateway for taking online payments for the Appointment widget for my website?
- How does the Tele-Consultation Template work? How do I access the Tele-Consult Link for Google?.
- How does the Tele-Consultation Template work? How do I access the Tele-Consult Link for Zoom?
- How to connect zoom account for teleconsultation.
- I am facing issues while login with Zoom account through Medixcel connect
- If I want to manually confirm an appointment before it is confirmed for the patient, can I do that step when booking via the website?
- Once I log in with zoom - I am being asked to authorize the app again
- What type of Zoom Account or Gmail Account is needed for Tele-Consultation?
- Where can I see the list of Tele-Consultation I did during a given time period?
- How can I disconnect my Zoom Account?
- How do I connect my Google Account for Tele-Consultation?
- How do I setup a Tele-Consultation Appointment with my connected Zoom / Google Account?
- How does the Tele-Consultation Template work? How do I access the Tele-Consult Link for Zoom?
- How to connect zoom account for teleconsultation.
- I am facing issues while login with Zoom account through Medixcel connect
- Once I log in with zoom - I am being asked to authorize the app again
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What are your support timings? What if I have an emergency outside of the support timings?
Created OnOctober 28, 2020
UpdatedOctober 28, 2020
byPrajakta
Support Timings- Monday to Saturday 9.00AM to 7.00PM
In case of any emergy after office hours you can call us on 7769002891 or can send email at medixcelsupport@plus91.in
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